Notice of the General Office of the Ministry of Industry and Information Technology on carrying out the key service activities of the public service system for small and medium-sized enterprises to help resume work and production in 2020.
Enterprise letter  No. 72
departments in charge of small and medium-sized enterprises in all provinces, autonomous regions, municipalities directly under the Central Government, cities under separate state planning and Xinjiang production and Construction Corps, and relevant units:
In order to thoroughly implement the decision and deployment of the Party Central Committee and the State Council on the overall promotion of the prevention and control of the new coronary pneumonia epidemic and economic and social development, and to promote the healthy development of small and medium-sized enterprises, we hereby notify the following key service activities of the public service system for small and medium-sized enterprises to help them resume work and production:1. General Requirements
Comprehensively Strengthen the construction of the public service system for small and medium-sized enterprises, focus on the resumption of work and high-quality development of small and medium-sized enterprises to carry out key service activities, to solve difficulties, remove pain points, dredge blocking points, fill blind spots, for small and medium-sized enterprises to resume production and operation and sustainable development to provide practical support and protection.2. key service activities
(I) policy publicity service. Through the establishment of online policy service columns, the compilation of policy guidelines and other ways, widely publicize the national and local introduction of a series of preferential policies. Focus on publicizing and interpreting policies directly related to the rights and interests of small and medium-sized enterprises, such as fiscal and tax support, financial support, social security relief, labor and employment, etc., and collect and release reporting channels and processes to help enterprises make good use of the policies and get through the "last kilometer" of the policy landing ".
(II) digital enabling services. Promote the implementation of the Special Action for Digital Empowerment of Small and Medium-sized Enterprises. Focus on online office, remote collaboration and other aspects, guide digital service providers to provide solutions, toolkits, industrial APP and other digital service products. Strengthen intelligent manufacturing services, help enterprises accelerate digital transformation, and support small and medium-sized enterprises to migrate to the cloud on equipment and business systems. Organize activities such as the digital application promotion of "Innovative China Tour.
(III) entrepreneurship and innovation services. Carry out entrepreneurial services such as the transformation of research and development results, hold activities such as unveiling technical problems, diagnosis and consultation, and optimize the entrepreneurial innovation environment. Organize activities such as the theme day of "integration and innovation" for large and medium-sized enterprises and the "integration and innovation" theme day of the double-creation demonstration base, and promote the "leading incubation" and other integration development models. Organize enterprises to participate in the "Maker China" SME Innovation and Entrepreneurship Competition and the National "Double Innovation" Activity Week to promote project implementation and investment and financing docking. Build the industrial chain supply and demand docking platform, carry out production factors supply and demand docking services, to help the industrial chain solid chain, complement chain, strong chain.
(IV) "specialized and special new" enterprise cultivation service. Establish and improve the "specialized, special and new" small and medium-sized enterprise cultivation library, provide special services such as technological innovation support, intellectual property custody and rights protection, brand promotion and promotion, and promote its growth into a specialized, special and new "little giant" enterprise and manufacturing single champion enterprise. Carry out activities such as "Specialization and Innovation-Teng Plan" to help enterprises upgrade and transform with the help of e-commerce.
(V) financing services. We will promote the implementation of financial policies to benefit enterprises, sort out the financing needs of small and medium-sized enterprises, strengthen contact and cooperation with financial institutions, and promote them to provide credit loans and financial services such as accounts receivable, orders, warehouse receipts and inventory pledge financing for small and medium-sized enterprises. Give full play to the role of government guarantee and re-guarantee institutions in financing credit and insurance, and help small and medium-sized enterprises to resume work and production. We will carry out the cultivation of high-quality small and medium-sized enterprises for listing, promote the docking of investment and financing services, and increase the proportion of direct financing for small and medium-sized enterprises.
(VI) market development services. Build an online production and marketing docking platform, and organize enterprises to carry out flexible and diverse marketing and investment promotion activities such as online negotiation and online signing. Guide enterprises to establish online live broadcast rooms, online reception rooms and new media marketing platforms, build a bridge between enterprises and e-commerce platforms, and help enterprises to rapidly expand sales channels. Support enterprises to use the bidding procurement platform and small and medium-sized enterprises self-procurement platform to achieve network bidding procurement.
(VII) other specialized services. Organize activities such as online talent recruitment for small and medium-sized enterprises to help fill the gap in the resumption of work and production. We will carry out online training activities such as "enterprise micro class" and invite well-known experts and entrepreneurs to teach online to improve the operation and management level of small and medium-sized enterprises. Strengthen legal aid and legal advisory public welfare services to help enterprises resolve legal issues such as contract performance and labor relations caused by the epidemic. Carry out voluntary service, establish expert volunteer service groups, and fully mobilize social forces to serve small and medium-sized enterprises.3. safeguards
(I) strengthen organizational leadership. The competent departments of small and medium-sized enterprises in various places should strengthen the organization and leadership of the construction of the service system, increase financial support, formulate specific implementation plans in the light of local conditions, refine work measures, and carry out characteristic service activities according to local conditions, so as to comprehensively help small and medium-sized enterprises resume work and production.
(II) improve service capabilities. Strengthen the leading role of the public service platform network for small and medium-sized enterprises, the public service demonstration platform for small and medium-sized enterprises, the entrepreneurial innovation demonstration base for small and micro enterprises, and the characteristic carrier of innovation and entrepreneurship, promote service institutions to strengthen capacity building, promote resource sharing and service coordination, improve the evaluation mechanism, and improve service quality. Give full play to the role of the National SME Service Alliance, and promote the improvement of service effectiveness through activities such as ability competitions.
(III) innovative service methods. Make full use of big data, cloud computing, artificial intelligence, 5G and other new generation of information technology, innovative service methods, broaden service channels, targeted launch of resumption of production service packages, rent relief packages and other special service products, through the "Internet" services and other forms, accurately meet the needs of small and medium-sized enterprises.
(IV) timely summary publicity. The competent departments of small and medium-sized enterprises in various localities should pay attention to sorting out and summarizing experiences, practices and typical cases, strengthen sharing, reference, publicity and promotion, and send relevant information to the email@example.com in a timely manner. Please fill in the statistical table on the implementation of key service activities (see annex) to form a summary of key service activities and submit it to the Ministry (SME Bureau) before the end of the year.
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